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Week 3: Step 2 – Digitize Your Communication
Every business lives and dies by how well it communicates. From answering customer inquiries to coordinating with suppliers and employees, clear and timely communication builds trust and keeps operations running smoothly.
In today’s world, relying only on phone calls, face-to-face chats, or paper notes isn’t enough. Customers expect quick, digital responses—and businesses that fail to keep up risk losing them. That’s why the second step in digitizing your business is to digitize your communication.
✅ Download and set up WhatsApp Business with your correct details, logo, and opening hours.
✅ Create a simple professional email account for your business if you don’t have one.
✅ Commit to responding to inquiries within 24 hours or less.
By digitizing your communication, you show customers that you are accessible, professional, and ready to serve them—anytime, anywhere.
